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Shipping Info
All items are made to order, so please allow 1 - 2 weeks
for shipping.
Flat-rate shipping applies to The US and Canada only.
Shipping cost
is calculated based on the amount of items purchased.
It is $4.50 for
your first item and $2.00 for each additional item,
with the exception
of earrings, for which shipping is free. We ship internationally
using
the zone rate shipping, which goes by weight.
All US orders come with tracking and delivery confirmation
for
complete proof of delivery. We are not responsible for
the customs,
duty or brokerage fees on international orders, please
inquire at your
local customs to familiarize yourself with the local
laws.*
Prices and Payment
All prices are correct at the time of entering the relevant
information. We reserve the right to change prices without
prior
notice, but this will not affect any confirmed orders.
Returns and Exchanges
We guarantee that the garments we make for you will
fit the
measurements with which we were provided, or we will
alter or replace
them free of charge. If, however, alterations or replacements
are
necessary because we were given inaccurate measurements,
there will be
an additional charge for a replacement or alteration.
Return shipping
charges are non-refundable and are the full responsibility
of the
customer.
Ordering FAQs
1. How will I know if my order was received?
Once you have placed your order, you will receive a
confirmation
email. The email will contain the details of your order.
You may also
log in to your account at anytime to track your past
and current
orders.
2. How will I know when my order was shipped?
You will receive a delivery email the day after your
order has been
shipped. In the US, expect to receive your items 2-3
days from this
date. All other countries, expect 7-10 days.
3. Why have I not received my order confirmation and
shipping
confirmation e-mails?
The main reason is the customer has entered their e-mail
address
incorrectly. Please check to make sure that all your
account
information is correct.
4. Do you sell wholesale?
We do not offer wholesale at this time.
*Please note that we cannot be held responsible for items lost or damaged once shipped, both within the US and when being shipped internationally. |